I'm really sorry if this is inappropriate to post here, but I really don't know what to do next!
A few weeks ago I tried to renew my C.W.I.F. members account. After I completed the renewal procedure on the site on July 3rd, I received an automatic "summary of your order" e-mail, and the $89 charge was completed on my credit card on July 5th.
It's Aug 13th now, but my expiration date still hasn't changed, my account is now expired and I can't see any FC content when I log in, and I never received a "confirmation" e-mail that my renewal was actually processed. On the site it says you should receive a confirmation email within two to three weeks. So I tried politely emailing the C.W.I.F. email address listed on the site cwif.world@myv382tokyo.com - three times now, over a few weeks.
They've completely ignored my three e-mails! I'm really frustrated that I paid $89 for my renewal, didn't get renewed, and that they haven't even been courteous enough to reply to my polite, worried emails.
So my question is:
Should I just keep waiting? Or is there another email address or way of contacting them?